Today’s (yesterday’s if you are in Asia or Australia) *Unshelved* comic strips talks about the manager trying to avoid meeting a patron because the patron was trying to make a complaint to her.
I’ve got similar ‘adventures’ when I was a librarian. It was definitely not fun, particularly when the patron is fuming about something and just want someone to vent their anger at. But I guess I used something similar as in the comic strip to help defuse the situation. Of course, this doesn’t work all the time and things do get ugly when the patron just starts shouting in the library.
Have you encountered any ‘nasty’ customers in the course of your work in the library? If you have, please feel free to share them in the comments.